Refund policy

Return Policy:

Returns/Refunds:

Didn’t love what you ordered? Not a problem. We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. Items returned after the 30-day return period are not eligible for a refund. To be eligible for a return, your item must be in the same condition that you received it. Your item must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: brokenmadebeautifulco@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items that are sent back to us without first requesting a return, will NOT be accepted.

Please note that returns will need to be sent to the following address: [Broken Made Beautiful Clothing PO Box #130 Fishers, IN 46038]. You can always contact us regarding any return question at: brokenmadebeautifulco@gmail.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at brokenmadebeautifulco@gmail.com. 

Damages and issues:
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items:
Unfortunately, we cannot accept returns on sale items.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.